Privacy Policy

SA Global Study ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, including our website and consultancy services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not use our services.

We may collect the following types of personal information:

• Personal Identification Information: Full name, date of birth, nationality, passport details, and contact information (email address, phone number, postal address).
• Academic Information: Educational qualifications, transcripts, certificates, academic references, and English language proficiency test scores (e.g., IELTS).
• Application Information: University applications, course preferences, personal statements, CVs, and letters of recommendation.
• Visa and Immigration Information: Passport details, visa applications, CAS letters, bank statements, and other documents required for UK student visa applications.
• Technical Information: IP address, browser type, device information, and cookies when you visit our website.
• Communication Data: Records of your communications with us, including emails, phone calls, and messages via our website or social media.

We use your personal information for the following purposes:

• To provide and maintain our educational consultancy services.
• To process your university applications, including submission to partner institutions.
• To assist with visa applications and immigration support.
• To communicate with you about your application status and provide updates.
• To improve our services and customer experience.
• To comply with legal and regulatory obligations.
• To send you information about courses, scholarships, and events that may be of interest to you (with your consent).

We process your personal information based on one or more of the following legal grounds:

• Contractual Necessity: Processing is necessary for the performance of a contract with you (e.g., providing consultancy services).
• Legal Obligation: Processing is necessary to comply with legal requirements, including immigration laws.
• Legitimate Interests: Processing is necessary for our legitimate business interests, provided your rights and interests do not override these.
• Consent: You have given consent for us to process your information for specific purposes (e.g., marketing communications).

We may share your information with:

• UK Universities: Partner universities and institutions to process your applications.
• UKVI and Government Bodies: UK Visas and Immigration (UKVI) and other government agencies as required for visa applications.
• Third-Party Service Providers: Trusted partners who assist us in delivering services, such as technology providers, document verification services, and translation services.
• Legal Authorities: Where required by law or to protect our rights.

We do not sell your personal information to third parties for marketing purposes.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:

• Encryption of sensitive data during transmission.
• Secure storage of data with restricted access.
• Regular reviews of our security practices.
• Training of staff on data protection and privacy.

Under applicable data protection laws, you have the following rights:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete information.
• Right to Erasure: Request deletion of your personal information, subject to legal obligations.
• Right to Restriction: Request restriction of processing in certain circumstances.
• Right to Object: Object to processing based on legitimate interests or marketing.
• Right to Data Portability: Request transfer of your data to another service provider.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Typically, we retain application and student records for a period of 6 years after the conclusion of our engagement with you.

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential Cookies: Necessary for the website to function properly.
• Analytics Cookies: To understand how visitors interact with our website.
• Preference Cookies: To remember your settings and preferences.

You can manage your cookie preferences through your browser settings.

Our website and services may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read their privacy policies.

As we provide services to international students, your personal information may be transferred to and processed in the United Kingdom. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable laws.

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.